October 2, 2019
The lease for our temporary facility has been signed! We are moving forward on schedule and will be transitioning into the new facility within the next couple of weeks. Our goal remains to reopen before the holidays.
While we are not yet ready to disclose the exact location, we will say that it is in walking distance of Aiguille!
With this in mind, we are continuing to make headway with our permanent facility and will announce updates as they present themselves.
We are very excited for this next phase and thank everyone for your patience.
It is with a heavy heart that we must announce the closure and temporary relocation of Aiguille. Due to circumstances out of our control, we are being forced to vacate our current facility mid October. As you can imagine, the Aiguille family is still processing this news and we are deeply heartbroken.
WHAT THIS MEANS FOR US:
We are working hard to relocate to a temporary facility before the holidays. While also diligently looking to transition to a new, permanent facility as soon as the situation allows. Please stay tuned to our social media in the coming weeks for updates.
WHAT THIS MEANS FOR YOU:
Making this transition as smooth as possible for our customers is our top priority.
Current EFT Members:
For our members wishing to retain their membership through October 15, you will only be charged 40% of your current membership price. If you wish to cancel your membership, you may do so in writing at any time before September 30, 2019. Please email firstname.lastname@example.org for more information or to submit a cancellation request.
If you decide to remain a member with us through the month of October, we will waive the start-up fee upon reinstatement of your membership at our new temporary facility.
Please email email@example.com with any questions.
If you have a prepaid membership with us that will run past October 15, 2019, we will be issuing a refund for the time of our closure to the time your account expires. Any prepaid member can put a hold on their membership and pick it back up at our new facility. If you choose this option, we will double the number of days on your account. You will not have to begin your membership in our new facility when we immediately open; you may choose your start date.
Please expect a phone call from one of our managers later this week to discuss your refund.
Team Aiguille members will not be charged gym or team dues for the month of October. We will continue Team practices through October 15. Please contact Coach Jenna at firstname.lastname@example.org with any questions.
If you have current Rock Block passes with us, we will be issuing a refund for unused punches. You may receive your refund in person or over the phone. Rock Block Holders who wish to keep their punches with us will be able to use them in our new temporary facility. Please email us at email@example.com with any questions.
If you have a birthday party or group event with us, we sincerely apologize for any difficulty this change may cause. We will be issuing a full refund for all deposits, please expect a phone call from one of our managers later this week.
Gift Card Holders:
If you have an Aiguille gift card with a balance on it please email firstname.lastname@example.org for steps on how to proceed.
If you have paid for a clinic or class with us that takes places after October 25, 2019, we will be issuing you a full refund. Please expect a phone call from one of our managers early next week.
Our last day for walk-in customers and classes is October 7, 2019 (except for those participating in our boulder competition Oct 12th)
Our last day for members is Oct 15th
We understand that this news is difficult for everyone, but it will be especially hard for our customers. We invite you to climb with us these last few weeks, recall your fondest Aiguille moments together, and take part in this very special community of climbers we have all built.
From the bottom of our hearts, we thank you for being a part of our family and allowing us to be a part of yours.
Now, COME CLIMB WITH US!